Milo Ltd (“Milo,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, process, transfer, share, and use your personal information when you interact with our app(s), website, and services (“Services”).

OUR APPROACH TO PRIVACY

This Privacy Policy outlines the types of personal information we collect and how we handle it when you use our Services. This includes mobile and desktop apps, our website (including https://milomatch.com/), and any other services or interactions with Milo.

PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

We collect various categories of personal information that you provide to us directly or automatically as you use our Services. The types of personal data we collect include:

  1. Profile Information: You provide personal details such as name, email address, age, profile picture, and interests when you sign up or complete your profile.
  2. Communication: We collect information when you communicate with us or others via the Services, including chat logs, email, and social media interactions.
  3. Surveys and Feedback: We may collect your responses if you choose to participate in surveys, events, or campaigns.
  4. Social Media Login: If you log in through social media (e.g., Google), we may collect basic profile information such as your name, profile picture, and email address.

We process this data to provide our Services, improve user experience, and communicate with you.

SPECIAL CATEGORIES OF PERSONAL DATA

Some of the personal information you provide, such as your religion, ethnicity, biometric data (e.g., facial images), and other sensitive details, are considered special categories of personal data. We process these types of data only with your explicit consent, and it is not shared except as described in this policy.

BIOMETRIC DATA AND IDENTITY VERIFICATION

When you create an account, we may ask you to submit a selfie for identity verification. This helps prevent fraud and protect your account. A third-party service provider (the “Verification Provider”) may use facial recognition technology to verify your identity. We do not store or process your biometric data directly; it is handled by the Verification Provider and deleted after verification. If fraudulent activity is detected (e.g., submitting someone else’s photo), the Verification Provider may retain the image for up to 2 years for fraud prevention.

DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. This includes compliance with legal obligations, resolving disputes, and ensuring the security of our services. If you deactivate or delete your account, we will anonymize or delete your personal information after a retention period of up to 2 years.

RECIPIENTS OF PERSONAL INFORMATION

We may share your personal information with third parties in the following circumstances:

  1. Service Providers: Third-party providers who assist in operating our Services, including hosting, data storage, fraud prevention, customer support, and analytics.
  2. Chaperones: If you or another user nominates a chaperone, we may share your conversation history with them.
  3. Business Transactions: In the event of a merger, acquisition, or sale, your personal data may be transferred to third parties involved in the transaction.
  4. Legal Obligations: We may share your data with law enforcement or regulators when required by law or to protect the safety of users or our services.

MARKETING AND ADVERTISING

We may use your personal information to send you marketing communications about our Services. We will only send marketing materials with your consent, or where permitted by law. You can opt-out at any time by following the unsubscribe instructions in our communications.

STORING AND TRANSFERRING YOUR PERSONAL INFORMATION

We store your personal information on secure servers and take reasonable steps to protect it from unauthorized access. Your data may be transferred internationally, including to countries outside the EEA. We implement safeguards such as Standard Contractual Clauses to ensure adequate protection of your data during international transfers.

YOUR RIGHTS

You have several rights under data protection laws concerning your personal information:

  1. Access: You have the right to request access to the personal data we hold about you.
  2. Rectification: You can request correction of any inaccurate or incomplete personal information.
  3. Erasure: You can request the deletion of your personal information under certain circumstances.
  4. Restriction: You can request the restriction of processing in specific situations.
  5. Data Portability: You have the right to receive your personal data in a machine-readable format and request its transfer to another provider.
  6. Withdraw Consent: You can withdraw consent for data processing where applicable.

You can exercise these rights by contacting us at privacy@milomatch.com.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to enhance your experience with our Services. Please refer to our Cookies Policy for more details.

INTEREST-BASED ADVERTISING

We may use interest-based advertising to serve personalized ads based on your usage of our Services and browsing history. For more information on how to manage these ads, you can visit opt-out resources like Your Online Choices and the Network Advertising Initiative.

LINKS TO THIRD-PARTY WEBSITES

Our Services may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before sharing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy here and update the “Last Modified” date.

CHILDREN (18 AND UNDER)

Our Services are not intended for use by individuals under the age of 18. If we discover that we have collected personal information from anyone under 18, we will delete it promptly.

For any questions or concerns regarding this Privacy Policy, please contact us at privacy@milomatch.com.

Who we are

Our website address is: http://milomatch.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.